Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds

October 21, 2026 · 11:08 AM · ATLANTA

Crawford-Logo-Blue-CMYK-US_%281%29.jpg

Contractor Connection®, Crawford & Company’s managed repair network of vetted and credentialed contractors, today released the second installment of its Managed Repair Market report, finding that contractors view customer experience as the most important indicator of success in the insurance restoration industry. When asked to identify the single biggest factor in industry success, 33% of respondents selected customer experience, more than twice the share choosing...

PublishedOctober 21, 2026 · 11:08 AM
LocationATLANTA
IndustryConstruction & Property
LanguageEN

Published by Business Wire. Read the original announcement for the full release.

Read the full announcement →

Top announcements

Selected from the latest releases

Technology

Verizon Frontline survey finds AI use among first responders nearly tripled

October 13, 2026

Daily AI use among public safety agencies has nearly tripled, and drones and robots are now routine tools, Verizon Frontline’s 2026 survey finds.

Technology

Caterpillar puts AI and digital tools to work for customers

September 25, 2026

Energy

Siemens to digitalize one of Europe’s largest renewable hydrogen projects

October 8, 2026

Latest from leading organizations

Explore recent announcements by organization

Browse the latest releases

Consumer|Chase

Chase introduces the IHG One Rewards Premier Select Credit Card

Chase and IHG Hotels & Resorts introduced a new Premier Select card with richer travel benefits, and updated earning, Free Night, and status rewards across the rest of the IHG card portfolio.

October 1, 2026

Consumer

City Express by Marriott debuts in India with a hotel in Udaipur

City Express by Marriott has opened its first hotel in India, on the Udaipur Nathdwara Highway, bringing the affordable midscale brand to South Asia.

October 12, 2026

Communications|WarnerMedia

WarnerMedia opens a wider Access Writers pathway into television

WarnerMedia is expanding its Access Writers program, a seven-month development pathway for underrepresented writers. Applications were set for March 8–21, 2021.

March 3, 2021

Technology|Apple

Apple opens Apple Music Hall, a live music venue in London

Apple has opened Apple Music Hall at Battersea Power Station, where artists can play intimate shows, record them in Spatial Audio, and capture a broadcast-ready mix and multicamera video.

September 22, 2026

View all press releases →